Legal Policy

Refund policy

1. We accept cancellations for free within 12 hours.

2. After 12 hours it will result in 10% charge from the total sum of item price and shipping costs. 

3. There is no cancelation to custom and personalized order if we started to make it.

4. Please ensure that the address is correct prior to placing an order. If any package is refused upon delivery, is never picked up from the postal office, or requires re-shipment due to an incorrect address (or any reason), the buyer is responsible for paying the subsequent reshipment fees. 

5. Only after the Seller gets the parcel back the Buyer can get the refund if the item is in the same condition it arrived to you. The refund amount will be reduced by all the transport service commissions and fees of payment systems seller us.

6. We cannot be held responsible and do not refund for not receiving parcel when the tracking shows DELIVERED. You may contact your mailman. 

7. Delivery time will depend on Customs Service, Postal Service in your country. Sometimes mailman brings the parcel when no one is home and do NOT leave the notifications. So, I advise you call your post office within 7 days.

8. Please remember that shipping costs are non-refundable in any case.

9. Shipping before holidays
Shipping time is not guaranteed. Unfortunately, we have no influence on the work of the post offices. No comments or refunds for the late delivery, please.

10. In case of return of the goods please pay attention that Buyer pays for the return shipment (even if the item was bought at free shipping sale).

11. Some shades of colors cannot be found in fabrics we use plain colors available on the market that can be found. If you make the order you agree that the plain color of fabric may be used to make the toy. No refunds due to the darkness or shades of colors. Different monitors have different color settings and the shades of the colors may show differently at different monitors

12. If the toy is expected to have long fur, we have a right to use minky as the main fabric with short fur. Long fur colors and their availability is limited on the market. You confirm that you agree to, no refunds for the not matching color or lengths of the fur.

13. Toys that have been washed or water applied can not be returned or refunded, sorry.

Privacy policy

1.We do offer custom design services upon request. For inquiries, please email us at semplusja@gmail.com and we'd be happy to help you! 

2. If you want to buy any toy from this shop which we have ever sewn you have to read listing description about size, materials. Terms of making your toy can be different depending the waiting queue of another orders. You can contact us to ask turn around time.

3. Pictures in our shop show a sample of the custom plush we can make from drawing. They show the artistic ability, the style of toy, kind and colors of fabrics that may be used for your personalized toy. 

4. The choice of fabric is up to us, we choose the best matching according to our opinion to the picture visualization available at the local market. The final result of the toy is to match as closely as possible the received drawing visually.

5. If the toy is expected to have long fur, we have a right to use minky as the main fabric with short fur. Long fur colors and their availability is limited on the market. You confirm that you agree to, no refunds for the not matching color or lengths of the fur.

 6. After the order is made, it is up to us to make or not to make additional changes upon customer's request. Some changes may not be done or will affect the price of the toy. Please do not ask for cardinal changes not shown on the drawing or picture.

7. We remain the right to cancel the order and to refund in complete the customer without explanations at any stage of the progress.

7. Each custom order varies depending on the size and detail of the piece. Please be mindful that our custom orders are 100% handmade, and can sometimes take up to 4-5 weeks to make. In extreme cases, the processing time of your custom order can take 1-2 weeks longer to make. This process is very time consuming and we put all our time and effort into every detail to make sure it looks amazing.

 8. You confirm that you are over 18 years old. If you are under 18 ask for a parent or a legal guardian to make the order for you. 

9. By making the order you agree to the terms and conditions stated above.

Terms of service

All toys are handmade.

So we advice only DRY cleaning or using wet napkins for spot cleaning. No washing cleaning please.

Shipping policy

1. Worldwide shipping will be handled by Registered Air Mail and it will take 14-60 days to ship. 

2. Standart shipping time may vary depending on your location and customs processing, so I can't guarantee that item will be received by certain date. 

3. If you expect toy for certain date, we can suggest express shipping.

4. If you item did not arrive within 60 days, contact us and we will log an investigation through Ukrainian Post. If the package is officially recognized lost, 100% refund is guaranteed. It takes about 2 months to review the request.

5. If a package comes damaged please file a report while the package is being handed to you. Do not let the postman go leaving you with a damaged parcel. Make post person document the fact of the damaged sending.

6. November and December time, before Christmas time - shipping time is not guaranteed, timing is up to the international Delivery. No comments or refunds for late delivery. Please order in advance.

 7. We are not responsible for any stolen, lost, undelivered and unclaimed items. If your item doesn't arrive we'll investigate the shipping process and do our best to fix the issue.

Legal notice

1. By ordering the service you confirm that the result of the order and service provided, the toy that will be made from the picture you have provided, can be displayed by our shop and social media and another web pages, as a display of our work and craftsmanship.

2. The toys are made as a decor only. If used by the children only under adult's supervision and responsibility. Toys may include small parts and internal wiring to make them poseable.

3. We make our own photos of our handmade toys, you may not use our photos without our permission.

4. We make toy patterns by ourselves, we do not sell patterns and you may not remake toys in our style.